FAQ

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Medicine and Healthcare Orders

When will I receive my order?

Your order will be delivered within the estimated time shown to you while ordering.

I have received damaged items.

We are sorry you had to experience this. Please do not accept the delivery of that order and let us know what happened.

Items are different from what I ordered.

We are sorry you have had to experience this. Please do not accept it from the rider. Reject the order straightaway and call ROMO customer care.

How do I cancel my order?

Please call us with your order ID, and we will cancel it for you. Alternatively, you can cancel from the "My Orders" option as well.

Delivery

Is express delivery available for my order?

Yes, we offer express delivery for certain items. You can choose the express delivery option during the checkout process for eligible products.

Can I track the delivery status of my order?

Absolutely! Once your order is dispatched, you will receive a tracking number and a link to track your delivery in real-time.

What should I do if my order is delayed?

We apologize for any delays. Please check your order status online, and if there's a significant delay, feel free to contact our customer support for assistance.

Are there delivery charges?

Delivery charges may apply based on your location and the type of delivery. You can view the applicable charges during the checkout process before confirming your order.

Payment

What payment methods are available?

We offer two payment options: online payment and Cash on Delivery (CoD). You can choose the method that suits you best during the checkout process.

How can I make an online payment?

To make an online payment, you can use credit/debit cards, digital wallets, or other secure online payment methods available during the checkout. Your transaction is encrypted for security.

Is Cash on Delivery (CoD) available?

Yes, we provide Cash on Delivery as a payment option. You can pay for your order in cash when it is delivered to your doorstep. Please have the exact amount ready.

Are there any additional charges for Cash on Delivery?

Yes, a small convenience fee may apply for Cash on Delivery orders to cover handling and processing costs. This fee will be communicated to you during the checkout process.

Can I change my payment method after placing the order?

Once an order is placed, you cannot change the payment method. Please make sure to select the correct payment option during the checkout process.

Referrals

How can I refer a friend to earn Romo Cash?

To refer a friend, you can share your unique referral link or code available in your account. When your friend makes their first purchase using your referral link or code, you'll both earn Romo Cash as a referral bonus.

How much Romo Cash can I earn for referring a friend?

The amount of Romo Cash you earn for referring a friend may vary. Check the referral program details in your account or promotions section for the current referral bonus amount.

Is there a limit to the number of friends I can refer?

In most cases, there is no limit to the number of friends you can refer. However, specific terms and conditions may apply. Check the referral program details for any restrictions.

When will I receive the Romo Cash referral bonus?

Romo Cash referral bonuses are typically credited to your account after your referred friend completes their first purchase. The exact timing may vary, so check the referral program terms for details.

Can I use Romo Cash for any purchase?

Yes, Romo Cash can usually be used for future purchases on our platform. During the checkout process, you'll have the option to apply your Romo Cash towards the total order amount.

Promotions

How can I find current promotions and discounts?

You can stay updated on current promotions and discounts by checking our website, mobile app, or subscribing to our newsletter. We regularly feature promotions on specific products or site-wide discounts.

Are there any ongoing seasonal promotions?

Yes, we often run seasonal promotions such as holiday sales, back-to-school discounts, and other special events. Keep an eye on our platform for announcements and details on these promotions.

Can I use multiple promotions on a single order?

In most cases, only one promotion can be applied per order. During the checkout process, you can select the promotion that provides the best value for your purchase.

How do I receive personalized promotions?

To receive personalized promotions, make sure you have created an account and opted in to receive promotional emails. Additionally, check your account settings for any available personalized offers.

What should I do if my promotion code is not working?

If you encounter issues with a promotion code, double-check the code for accuracy and ensure that it is still valid. If the problem persists, contact our customer support for assistance.

Returns

What is the return policy?

Our return policy allows you to return items within a specified period after receiving your order. Check the "Returns" section on our website or contact customer support for detailed information on the return window.

How do I initiate a return?

To initiate a return, log in to your account, go to the "My Orders" section, and follow the instructions for returns. You can also contact our customer support for assistance in initiating the return process.

Can I return an item if I've used it?

In most cases, items must be unused and in their original packaging to be eligible for a return. Refer to the return policy for specific details on the condition of items eligible for return.

How long does it take to process a return?

The processing time for returns may vary. Once we receive the returned item, we aim to process the refund or replacement as quickly as possible. Check your account or contact customer support for updates.

Are there any return shipping charges?

Return shipping charges may apply depending on the reason for the return. Review the return policy for information on who covers the return shipping costs.

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